We are looking for a talented individual to join our Milton Keynes Suzuki Service team as a Service Advisor.

This role is crucial as you are the first point of contact for our service customers both face to face and over the telephone, therefore, excellent inter-personal skills are essential. You will be exceptionally organised to ensure the efficient booking and servicing of customer vehicles. Workshop control experience would be preferred, but not essential.

Key responsibilities:

• Customer Satisfaction (CSI): To take responsibility to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average by building trust, communicating well and exceeding customer expectations.
• To provide a quality of service that exceeds customer expectations every time maximising profit per customer visit.
• Product Sales: To actively and professionally promote all ancillary products to achieve targets set by your Manager every day.
• Up Sell: To actively promote and fully explain the value of additional work to customers to ensure you maximise the profit generated from the service while maintaining the bond of trust.
• Data Quality: To accurately and vigorously collect, manage and input all customer contact and vehicle data into our dealer management system to maximise the quality and content of the customer database.
• Customer Follow-up: To maintain contact with and follow up every customer of the department to ensure they were completely satisfied, their expectations were met, any issues are addressed and their custom retained.
• Be customer focused, have good literacy and numeracy skills as well as influencing and selling skills.

What is in it for you?

• Highly competitive salary
• Full training and support to help you immerse yourself in the role and Allen Motor Group values
• 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service (Pro rata for part time employees).
• Discounted MOTs, Service & Parts.
• Recommend a Friend Bonus
• Life Assurance Benefit
• Allen Motor Group Contributory Pension Scheme
• BEN – Employee Assistance
• Excellent development opportunities to learn & grow with Allen Motor Group
• Role dependant – tool box insurance /company car scheme