On-premises (In-store) Purchase Returns
After 1st October 2015, if a customer who has not bought online has a legally justifiable and Allen Ford (UK) Limited-approved reason for rejecting their new vehicle within the first 30 days of ownership, a refund will be given without undue delay. Allen Ford (UK) Limited will action any agreed refund once the customer is able to recover the V5C registration certificate (log book) from the DVLA and can then hand it over to Allen Ford (UK) Limited.
Off-premises (Online) Purchase Returns
In other cases (e.g. where the consumer has changed their mind), there is normally no automatic right to return goods. An exception to this rule includes goods sold over the Internet (distance selling).
While we always aim to make sure you are fully satisfied and happy with any vehicle you have bought from us online, there may be a change of mind or circumstances that mean you would like to exercise your right to return. We make this as easy and hassle-free as we possibly can for you.
This Right to Return Policy is offered in addition to your legal rights.
Whether you use Click & Collect to have a vehicle you have bought online handed over at one of our dealerships or you have it delivered to your door, we are confident you will be happy with the quality of all our models. However, you can decide to return a vehicle and get your money back within the first 14 days after collection. You must not use the vehicle after you have told us that you are cancelling the agreement.
How to Return a Vehicle Purchased Online
you wish to return a vehicle that you bought from us online, you must
notify our Online Sales Department. They will then be able to help you
with all of the details required to make a return, such as any
You can contact our Online Sales Department in the following ways:
Text to Chat – 07520 649139
Call Us – Find your nearest dealer here
Email Us – email@example.com
24/7 Live Chat – Can be found in the bottom right-hand corner of our website
Terms & Conditions of Allen Motor Group’s 14-day Money-back Guarantee
In these terms, unless the context requires otherwise, the following definitions apply.
1.1 Customer is the retail consumer purchaser of the Vehicle named on the order form.
1.2 Day or Days means any day including a Saturday or Sunday or Bank Holiday.
1.3 Delivery shall mean the day on which the Customer takes physical possession of the Vehicle.
1.4 Price shall mean the price set out for the Vehicle on the invoice for the Vehicle.
1.5 Refund Period shall mean the period of 14 Days, the first Day being the day of Delivery and ending at 16.00 on the fourteenth Day.
1.6 Supplying Dealership means the motor vehicle dealership owned and operated by the Allen Ford (UK) Ltd group of companies, from which the Customer purchased the Vehicle.
1.7 Vehicle is a used passenger car or van purchased from the Supplying Dealership.
2. Terms & Conditions
2.1 These are the terms and conditions that apply to the exclusion of all others (including any verbal statement or representation) in respect of the 14-day Money-back Guarantee.
2.2 If the Vehicle is purchased at a distance within the meaning of The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, the Customer may within 14 days of Delivery cancel the contract and require the Supplying Dealership to refund the purchase Price. In this instance, the customer must keep the Vehicle in a reasonable condition and return the Vehicle or make it available for collection, pay the company’s reasonable costs of collection, where the Vehicle odometer records more than 250 miles travelled from the odometer reading at Delivery (as shown on the Invoice) the sum of £1 per mile over 250 miles, and the reasonable costs of any rectification works for damage caused to the Vehicle whilst in the Customer’s possession.
2.3 To be eligible for the 14-day Money-back Guarantee, the Vehicle must:
2.3.1 be returned to the Supplying Dealership within the Refund Period. For the purposes of this clause, the first day is the day that the Customer takes Delivery of the Vehicle;
2.3.2 not have covered a distance of more than 250 miles during the Refund Period. For the purposes of this clause the miles covered shall be calculated from the odometer reading at the point of Delivery;
2.3.3 be returned to the Supplying Dealership with all keys, accessories, vehicle records and documents (including the V5C log book document);
2.3.4 have been insured for the entire period the Vehicle was in the Customer’s possession;
2.3.5 be in the same condition as at Delivery, fair wear and tear excepted; and
2.3.6 be free from any financial lien, charge or encumbrance save for any created via the Supplying Dealership at the point of sale to the Customer.
2.4 To claim under the 14-day Money-back Guarantee within the Refund Period the Customer must:
2.4.1 notify the Supplying Dealership by email to providing their name, address, and Vehicle registration number; and
2.4.2 make and attend an appointment to return the Vehicle to the Supplying Dealership.
2.5 Upon return to the Supplying Dealership, the Vehicle will be inspected and the condition report agreed with the Customer. The Supplying Dealership shall be entitled to deduct from the refund of the Price, the reasonable costs of rectification of any damage caused to the Vehicle whilst the Vehicle was in the possession of the Customer and that the Supplying Dealership reasonably believes are required to restore the Vehicle to the retail standards applicable to the Vehicle.
2.6 The Supplying Dealership shall refund the Price including standard delivery costs (but excluding premium delivery costs requested by the Customer), less any sums required to settle any financial lien, charge or encumbrance or repair costs under Clause 2.5, to the Customer within 14 days of the Customer returning the Vehicle and those items listed in Clause 2.3.3 to the Supplying Dealership. The refund shall be paid in pounds sterling (£) via an electronic transfer to the Customer’s designated bank account or payment card from which the Price was paid. No repayment shall be made until the V5C log book document has been returned to the Supplying Dealership if the V5C log book document was not provided in accordance with clause 2.3.3.
2.7 Where part payment of the Price was made by way of part-exchange vehicle, the Supplying Dealer shall return the part-exchange vehicle as part of the refund of the Price unless works have been undertaken to the part-exchange vehicle in preparation for its sale or the Supplying Dealer has settled any finance agreement applicable to that part-exchange vehicle. In such circumstances, the Supplying Dealership shall reimburse the amount allowed for the part-exchange vehicle as set out on the Vehicle invoice net of the amount of any finance settlement paid by the Supplying Dealership.
2.8 A Customer, or any customer using the same address as the Customer, may only claim under this 14-day Money-back Guarantee once in a 12-month period commencing with the first claim.
2.9 The 14-day Money-back Guarantee is only available to retail consumers where the Price of the Vehicle is less than £75,000.
2.10 The 14-day Money-back Guarantee is not available for Vehicles that the Supplying Dealer offered for sale on behalf of a third party under a Sale or Return agreement.
2.11 The 14-day Money-back Guarantee is not available for Vehicles where a part-exchange vehicle provided as part payment of the purchase Price of the Vehicle was subject to outstanding finance greater than the Supplying Dealership’s valuation of that part-exchange vehicle.
2.12 The Company reserves the right to vary the terms and conditions of 14-day Money-back Guarantee at any time. In the event of any dispute as to the interpretation of these terms and conditions, the application of the same or otherwise, the decision of the Supplying Dealership shall be final.
2.13 Save for the Price, the Supplying Dealership shall not be liable for any claims, demands, damages, expenses or costs (including, without limitation, legal costs) incurred or made against it howsoever arising, whether directly or indirectly from the 14-day Money-back Guarantee.
2.14 In the event of any conflict between these terms and conditions and those contained on the Order, the terms and conditions on the Order shall prevail.
2.15 A person who is not a party to the 14-day Money-back Guarantee shall not have any rights under or in connection with it and the provisions of the Contracts (Rights of Third Parties) Act 1999 are expressly excluded.
2.16 The 14-day Money-back Guarantee is governed by the laws of England and Wales.