ARC Estimator Reference Number - 0123445567567
Location Romford
Working Hours Full Time
Salary Competitive
Closing Date 31/10/2021

The role of the ARC Estimator is to assist the ARC Manager to drive the growth and profitability of the ARC department and carry out repair estimates to agreed methods and standards. Focusing on maintaining customer loyalty by providing a high standard of customer satisfaction.

Key Duties:

  1. Assisting the ARC Manager in the day to day running of the ARC department.
  2. Carrying out repair estimates to agreed methods, times and standards, as directed by Thatcham, Audatex, Insurance company guidelines, Manufacturer's standards, BSI standards and/or AMG policy.
  3. Interpreting and applying technical repair and paint data and thoroughly reading all vehicle repair literature and updates supplied.
  4. When necessary, appraising vehicle faults/ concerns with customers.
  5. Advising and assisting customers using the company systems and resource to ensure complete customer satisfaction.
  6. Ensuring quotes and charges are recorded accurately and invoices are produced/ paid in-line with AMG guidelines.
  7. Assisting in the maintenance and control of work in progress and any administrative ARC related tasks.
  8. Working in collaboration with other departments to ensure the cohesive running of the site.
  9. Managing the customer experience to achieve and maintain a high level of satisfaction and any customer complaints are dealt with in a satisfactory manner and in line with company guidelines.
  10. Ensuring adherence to GDPR guidelines, collating up to date customer data at every interaction.
  11. Ensuring that good standards of housekeeping are maintained.
  12. Attending training courses on-line, in house and off site as appropriate and advised by management.
  13. Any other reasonable duties as requested by your line manager.
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