Broker & Fleet Team Leader Reference Number - 0123445567567
Location Northampton
Working Hours Full time
Salary Competitive
Closing Date 27/05/2022

Summary

The role of the Broker and Fleet Team leader is to develop and manage the follow up of all sales activities and monitor progress made within the Broker and Fleet Sales department, through effective diary and lead management.

Key Duties

  • Diary reviews including daily prospecting entries, ongoing quotations, maintain lost deals & deliveries;
  • Reviewing daily conversion rates versus customer enquiries by sales channel;
  • Ensuring Excellence in all customer contact events.
  • Managing KPI’s to include response times to maximize the customer experience
  • Ensuring high performance customer interactions at every stage of the AMG digital buying journey
  • Managing compliance to Brand standards along with Head of Online and Broker and Fleet Sales Support;
  • Reviewing telephone calls with sales execs and agree action plans where necessary;
  • Ensuring that all funds are accounted for prior to handover;
  • Quality-checking handovers and ensuring all correct documentation is completed and is loaded to DMS;
  • Checking that Ford Pass has been activated and evidenced;
  • Collating end of day stats for review by Head of Online before submission;
  • Any other reasonable duties as requested by your line manager;

What is in it for you?

  • Highly competitive salary
  • Full training and support to help you immerse yourself in the role and Allen Motor Group values
  • 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service (Pro rata for part time employees).
  • Discounted MOTs, Service & Parts.
  • Recommend a Friend Bonus
  • Life Assurance Benefit
  • Allen Motor Group Contributory Pension Scheme
  • BEN – Employee Assistance
  • Excellent development opportunities to learn & grow with Allen Motor Group
  • Role dependant – tool box insurance /company car scheme
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