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Sales & Parts Depts. With showrooms closed, we answer phone, Live Chat, email & website enquiries behind the scenes.
Click & Collect. We legally operate this service so you can collect your thoroughly cleaned online vehicle purchase.
Service Dept. Our service departments work normal hours for new and existing service, MOT & repair bookings.
Senior Service Technician Reference Number - 0123445567567
Location Romford
Working Hours
Salary Competitive
Closing Date 19/02/2021

SENIOR SERVICE TECHNICIAN

We are looking for a talented senior service technician, with dealership experience ideally for our Romford service centre.

Manufacturer training will be ongoing for the successful candidates. You will possess a relevant formal qualification (City & Guilds / NVQ Level 3) as a minimum requirement for this role. You will be working on Ford’s latest leading-edge products on a wide range of services and repairs.

Role & Responsibilities:

  • You will be responsible for providing a technical and diagnostic service, ensuring that customer expectations and productivity targets are met.
  • Customer Satisfaction: To take responsibility to achieve the highest possible customer satisfaction levels by providing a quality of service that means customers would not consider using our competitors.
  • Technical Knowledge: To maintain a high level of technical knowledge and ensure you are compliant with manufacturer training requirements.
  • Efficiency: To consistently maintain high levels of overall effi ciency (hours sold vs. hours attended).
  • Quality: To uphold company and manufacturer quality standards and ensure all work undertaken meets customer expectations in relation to repairs carried out and to ensure repeat repairs are minimised.
  • Duty of Care: To ensure 100% compliance with the Vehicle Health Check process and that repair order writeups are clear and concise specifying concern, cause and cure.
  • Standards: To maintain your work area, tools and equipment to a high standard and ensure you understand and comply with all Health & Safety regulations and that customer vehicles are appropriately protected while in our care.
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