Role & Responsibilities:

• You will be responsible for providing a technical and diagnostic service, ensuring that customer expectations and productivity targets are met.
• Customer Satisfaction: To take responsibility to achieve the highest possible customer satisfaction levels by providing a quality of service that means customers would not consider using our competitors.
• Technical Knowledge: To maintain a high level of technical knowledge and ensure you are compliant with manufacturer training requirements.
• Efficiency: To consistently maintain high levels of overall efficiency (hours sold vs. hours attended).
• Quality: To uphold company and manufacturer quality standards and ensure all work undertaken meets customer expectations in relation to repairs carried out and to ensure repeat repairs are minimised.
• Duty of Care: To ensure 100% compliance with the Vehicle Health Check process and that repair order write-ups are clear and concise specifying concern, cause and cure.
• Standards: To maintain your work area, tools and equipment to a high standard and ensure you understand and comply with all Health & Safety regulations and that customer vehicles are appropriately protected while in our care.

What is in it for you?

• Highly competitive salary
• Full training and support to help you immerse yourself in the role and Allen Motor Group values
• 30 days holiday, inc. Bank holidays plus additional holiday entitlement as recognition of length of service (Pro rata for part time employees).
• Discounted MOTs, Service & Parts.
• Recommend a Friend Bonus
• Life Assurance Benefit
• Allen Motor Group Contributory Pension Scheme
• BEN – Employee Assistance
• Excellent development opportunities to learn & grow with Allen Motor Group
• Role dependant – tool box insurance /company car scheme