COVID 19 Safety Procedures

COVID-19: Our Social Distancing Procedures

On this page you can learn more about the thorough Health & Safety procedures we have put in place across all of our locations to limit the spread and effects of the coronavirus (COVID-19), including strict social distancing measures and controls for the foreseeable future to help keep customers and staff as healthy as possible.

For more information about how this affects you and what to expect from us, please tap on the "DOWNLOAD PDF" button below that matches the experience you will be having so that you can read the relevant document and learn about the steps you will be following to help everyone stay safe.

Fase Masks


For everyone's protection, wearing a mandatory face covering is required to enter our dealerships.

Only children under 11 years old and those with certain disabilities are exempt.

Location Opening Status

We're Fully Open – Welcome Back To Our Showrooms!

Our Sales, Service & Parts depts. are fully open. However, if you do not feel like visiting our dealerships, we're still offering the services below to our customers (incl. buying or reserving New Ford cars & Approved Used vehicles online).

Book a service and / or MOT test online

Service plans help spread the costs

Live video appointments

Buy or reserve a New Ford car or Approved Used vehicle online

Click & Collect

Home delivery

14-day money-back guarantee

If you still have question, please contact your local dealership for full details.

Here to Help

We want to make it as easy as possible for you to stay in touch with us during these challenging and uncertain times.

Please use one of the methods below to speak with us today.

Text to Chat – 07520 649139

Call UsClick here for location details

Email Us

24/7 Live Chat - Can be found in the bottom right-hand corner of our website

Ford New Car Sales

Buy Online – Safe, Easy & Convenient
Click & Collect^ – Safe & Secure
72-Hour Home Delivery*
14-Day Money-Back Guarantee on Online Purchases

Used Vehicle Sales

Search, Select & Reserve Online – £99
Click & Collect^ – Safe & Secure
72-Hour Home Delivery*
14-Day Money-Back Guarantee on Online Purchases

Service Departments

All of our Service Departments are still open as usual

Virtual Appointments

We can also offer you a live video chat appointment if you would prefer

One of our team will take you through the key points of a model and show you the vehicle in full from the comfort of your own home​

virtual appointment


If you've already ordered your vehicle and are collecting it from our dealership, there are social distancing protocols that we are asking every customer to follow when visiting us.

Just tap on the button most relevant to you below and read the steps you will need to carry out to help reduce the risks to you, our other customers, and our colleagues.

Handover Procedure

Collecting a Vehicle

Download PDF​​

Home Delivery Procedure

Home Delivery

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If your vehicle needs a service, MOT or repair, then we can help you while following social distancing protocols designed to keep us safer and healthier. Whether you are visiting us or we are collecting your vehicle and then delivering it back to you then we are asking all customers to stick to our social distancing protocols. There are also steps that will require your attention and cooperation if you want to use one of our courtesy cars.

Simply tap on the relevant buttons below to familiarise yourself with the processes you'll be going through.

Service Procedure

Visiting Us For A Service

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Collection and Delivery Procedure

Collecting and Delivering

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Courtesy Car Procedure

Using Courtesy Vehicles

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Government Guidance Compliance

We can confirm that we have complied with the Government’s guidance on managing the risk of coronavirus (COVID-19). It is vital to help keep our customers, friends and colleagues as safe as possible. You can have peace of mind that we have put in place stringent hygiene and social distancing measures for the foreseeable future at our dealerships and other sites.

Please tap the button below to learn about the steps we have taken to work together safely.


Government Procedure

*72-hour delivery time is dependent upon whether we have the model in stock at the time of ordering

^Click & Collect is available from our Sales showrooms but requires a valid purchase and appointment. We will be practising full social distancing procedures, so please contact your nearest showroom for full details