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COVID-19: Our Social Distancing Procedures
On this page you can learn more about the thorough Health & Safety procedures we have put in place across all of our locations to limit the spread and effects of the coronavirus (COVID-19), including strict social distancing measures and controls for the foreseeable future to help keep customers and staff as healthy as possible.
For more information about how this affects you and what to expect from us, please tap on the "DOWNLOAD PDF" button below that matches the experience you will be having so that you can read the relevant document and learn about the steps you will be following to help everyone stay safe.
GOVERNMENT MANDATE
For everyone's protection, wearing a mandatory face covering is required to enter our dealerships.
Only children under 11 years old and those with certain disabilities are exempt.
National Lockdown – Location Opening Status
Lockdown doesn't mean we shut down!
During the national lockdown our Service depts. are open & we're still offering the services below to our customers (incl. buying or reserving New Ford cars & Approved Used vehicles online) even while our Sales & Parts depts. are physically closed for a short while.
Service & Accident Repair open as usual
Book a service and / or MOT test online
Service plans help spread the costs
Live video appointments
Buy or reserve a New Ford car or Approved Used vehicle online
Click & Collect
Home delivery
If you still have question, please contact your local dealership for full details.
We want to make it as easy as possible for you to stay in touch with us during these challenging and uncertain times.
Please use one of the methods below to speak with us today.
Text to Chat – 07520 649139
Call Us – Click here for location details
Email Us – heretohelp@allenmotorgroup.co.uk
24/7 Live Chat - Can be found in the bottom right-hand corner of our website
Despite our Parts locations being closed, we can still fulfil pre-booked collections.
Ford New Car Sales
Buy Online – Safe, Easy & Convenient
Click & Collect^ – Safe & Secure
72-Hour Home Delivery*
14-Day Money-Back Guarantee on Online Purchases
Used Vehicle Sales
Search, Select & Reserve Online – £99
Click & Collect^ – Safe & Secure
72-Hour Home Delivery*
14-Day Money-Back Guarantee on Online Purchases
Service Departments
All of our Service Departments are still open as usual
Virtual Appointments
We can also offer you a live video virtual appointment if you would prefer
One of our team will take you through the key points of a model and show you the car in full from the comfort of your own home
SALES PROCESS
If you've already ordered your vehicle and are collecting it from our dealership, there are social distancing protocols that we are asking every customer to follow when visiting us.
Just tap on the button most relevant to you below and read the steps you will need to carry out to help reduce the risks to you, our other customers, and our colleagues.
Collecting a Vehicle
Home Delivery
AFTERSALES PROCESS
If your vehicle needs a service, MOT or repair, then we can help you while following social distancing protocols designed to keep us safer and healthier. Whether you are visiting us or we are collecting your vehicle and then delivering it back to you then we are asking all customers to stick to our social distancing protocols. There are also steps that will require your attention and cooperation if you want to use one of our courtesy cars.
Simply tap on the relevant buttons below to familiarise yourself with the processes you'll be going through.
Visiting Us For A Service
Collecting and Delivering
Using Courtesy Vehicles
Government Guidance Compliance
We can confirm that we have complied with the Government’s guidance on managing the risk of coronavirus (COVID-19). It is vital to help keep our customers, friends and colleagues as safe as possible. You can have peace of mind that we have put in place stringent hygiene and social distancing measures for the foreseeable future at our dealerships and other sites.
Please tap the button below to learn about the steps we have taken to work together safely.
*72-hour delivery time is dependent upon whether we have the model in stock at the time of ordering.
^Click & Collect is available from our closed Sales showrooms but requires a valid purchase and appointment. We will be practising full social distancing procedures, so please contact your closest showroom for full details