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FREQUENTLY ASKED QUESTIONS


Find the answers to your hybrid and electric car questions here! If you've got a question that we haven't answered yet, just contact us and we'll ask one of our Bright Sparks EV experts!

Row: How can I charge an electric vehicle at home?

Electric vehicle owners typically do 90% of their charging at home and it’s likely to be the cheapest option unless your employer offers free charging at work.

With a Ford Connected Wallbox installed at home, you can plug your electric vehicle in overnight, just like your phone and could get yourself close to a full charge in the morning. With specialist partners, Ford can assist you with the installation (at additional cost).

You can also charge slower using your standard equipment Ford Varipower Home Charge Cable in a normal household socket or in a higher power industrial socket.

How long does it take to charge an electric vehicle?

There are various ways to charge an electric vehicle quickly:

Public AC Charger (11-22kW). For some of these, you’ll need to have your public charge cable, which comes as standard with the Mustang Mach-E, and you’ll get around 30 miles of range per hour.

50 kW DC Charger. These chargers are already commonly available in many countries. A charge cable will always be attached to the station, so you won’t need to use your own. They can deliver around 185 miles of range every hour.

150 kW DC Charger: These deliver the fastest charging, adding around 350 miles of range per hour, without the need for your public charge cable. The number of high-power chargers is growing continuously, and Ford are a partner in the IONITY network, spreading high-power chargers across European highways.

All values are based on typical conditions. Actual charging rates and ranges achieved may vary.

Which charger is right for me?

The right charging equipment for your home depends upon the type of accommodation you live in and your driving patterns.

See ‘How do I charge an electric vehicle’ for more details.

How do I find a charger?

You will simply be able to use the FordPass app or your vehicle navigation system. Both will show you the exact locations, availability, and cost of different charging stations.

If you’re on a journey, both the app and navigation will find chargers along your route and update your ETA to include charge times.

You can even pre-plan a journey from the comfort of your home and then send it to your Mustang Mach-E, so you’re ready to go when you leave.

To find even more charging sites, we also recommend Zap-Map and Pod-Point mobile apps.

How do I pay for charging?

With a FordPass charging subscription you pay for your charging using the ‘pay as you go’ method. Each time you charge, you’ll receive a notification shortly after with the details of your charge and the cost that will be billed to you. This is activated on the Ford website, where you can put in preferred payment methods.

Most public charging points offer access to pay via an app, RFID card, or just normal contactless payment. On rapid chargers, it is common to find contactless bank card access.

What is the range of an electric vehicle?

The Mustang Mach-E RWD has a targeted range of up to 273 miles with the standard range battery or up to 379 miles with the extended range battery.*

Real-life battery range can be between 200 and 250 miles, but it is down to individual driving styles and several other factors. This range is not uncommon during winter months.

Think about your longest regular journey and how far you actually drive on a daily basis. Then also consider that if you’re able to charge at home, you can ‘fill up’ every night just by plugging in. It soon becomes clear that, with these ranges, most regular trips can be made by charging at home and when you do have a long-distance trip, public charging and IONITY high-power charging through FordPass can easily be planned as part of your trip.

[*] Based on full charge. Figure shown is the target range achieved using the Worldwide Harmonised Light Vehicle Test Procedure (WLTP). Actual range varies with conditions such as external elements, driving behaviours, vehicle maintenance, and lithium-ion battery age.

How do I get better range in winter?

Batteries have an optimal operating temperature – they heat and cool themselves to achieve it. They have to power every system that you switch on, so every action you take to reduce the power needed will improve your range. There are many ways you can help to maximise the range of your electric vehicle during cold weather.

  • Pre-conditioning your vehicle while it’s charging, before you leave
  • Remove any snow so it’s not heavier than necessary
  • Use the heated seats and steering wheel rather than heat up the entire cabin
  • Drive economically – a steady speed that isn’t high, with gentle acceleration and braking, etc.
  • Maximise the power recovered through regenerative braking by braking gradually when possible
  • Connect your electric vehicle to an external power source whenever it’s parked to keep the system warm from an external source and to recharge
  • How much does servicing cost for an electric vehicle?

    Over 5 years (or 60,000 miles), a Mustang Mach-E could help you save up to 50% on scheduled servicing compared to a combustion engine vehicle.**

    This is because electric vehicles have fewer moving parts, so maintenance costs should be lower. Plus, the Mustang Mach-E comes with an 8-year battery warranty too.

    [**] Estimated savings based on the recommended retail prices for parts, labour and servicing of a Kuga Petrol Automatic versus a Mustang Mach-E.

    Do I need to pay Vehicle Excise Duty for an electric vehicle?

    Some electrified vehicles are exempt from Vehicle Excise Duty, while others benefit from a discount compared to petrol or diesel vehicles. Right now in the UK, fully-electric vehicles aren’t subject to any Vehicle Excise Duty or the additional duty from year two for vehicles costing over £40,000. Find out more at: https://www.gov.uk/vehicle-tax-rate-tables

    How much does it cost to charge an electric vehicle? And what’s the difference in cost between electricity & conventional fuel?

    Typically, charging an electric vehicle costs around £10 for a full charge at home compared to £70 a tank on a normal family-sized car powered by a combustion engine. These are rough guide prices and are entirely subject to charging tariffs and the price of fuel.

    How long do electric vehicle batteries last?

    Ford electric vehicles are built to the same high-quality standards as their conventional vehicles. That’s why Ford give an 8-year / 100,000 miles warranty for the primary battery.

    What affects an electric vehicle’s range?

    Just like in petrol or diesel-fuelled vehicles, the range of electric vehicles can be affected by several factors. Here are some of those factors to consider.

  • High speeds and heavy acceleration use more power and reduce range, so you’ll get more miles out of your potential range by travelling at a steady speed and accelerating gradually
  • Extreme hot or cold weather conditions affect batteries and can reduce range. Heating or cooling the inside of your vehicle will also draw extra energy from your battery. We’d recommend adjusting the inside temperature of your vehicle while you’re still plugged into the charger
  • Regenerative braking can capture and reuse more than 90% of the energy normally lost during the braking process, recharging the high-voltage battery and maximising your range. Try to predict traffic situations ahead to optimise your braking for maximum energy recuperation
  • Which charge cables do I get and where can I use them?

    When you buy a Mustang Mach-E you will get these cables as standard:

  • A Ford Public Charge Cable (Mode 3) to use with public AC chargers
  • A Ford Varipower Home Charging Cable to charge at domestic and industrial socket outlets with the necessary ‘pigtail’ connectors to plug in to the different sockets
  • You may also need additional ‘pigtail’ adaptors to charge in other countries.

    You will need to use the charging equipment supplied in line with the instructions provided in the owner’s manual.

    What is the service schedule on a Mustang Mach-E?

    Every 2 years and 18,000 miles. Allen Motor Group do also offer an annual check-up as per Ford’s recommendation for a check to prevent any potential risks with the vehicle.

    What accessories are available for the Mustang Mach-E?

    We have a full list of accessories available for our customers to purchase the following:

  • Alloy wheels
  • Protection
  • Transportation
  • Comfort
  • Wallbox installation process
  • Electrification accessories
  • Ask for more details on the above if necessary

  • Row: How much does it cost to charge an electric car?

    Row: How long does it take to charge an electric car?

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    Row: Are electric car charging stations free?

    Row: Can you charge an electric car without a driveway?

    Row: Can electric cars run on petrol?

    Row: Can you lease an electric car?

    Row: What electric cars are available on the Motability Scheme?

    How do I charge an electric vehicle?

    Close

    There are multiple ways of charging an electric vehicle at home and on the go.

    Home Charging

  • A Ford Connected Wallbox will be most convenient and is likely to be the fastest way to charge your All-Electric Mustang Mach-E at home (available at additional cost and installation cost). It will be able to add around 25 miles of range every hour. With the FordPass app, you will even be able to control the Connected Wallbox and manage access
  • You can also simply plug into a common domestic socket using the Ford Varipower Home Charge Cable and its domestic socket connector. This can add around 7 miles of range per hour. Please ensure your sockets are checked by a qualified electrician to ensure safe operation
  • Public Charging

    Ford plans to offer access to public charging stations across Europe. Chargers can be unlocked using the Ford charge card (RFID card), the FordPass app, or Plug and Charge. You’re likely to come across several different types of public charger for your electric vehicle:

    Public AC Charger (11-22kW). For some of these, you’ll need to have your public charge cable, which comes as standard with the All-Electric Mustang Mach-E and you’ll be able to charge a Mustang Mach-E RWD Extended Range from 10% to 80% in about 7.2 hours.

    50 kW DC Charger. These chargers are already commonly available in many countries. A charge cable will always be attached to the station, so you won’t need to use your own. They can charge the Mustang Mach-E RWD Extended Range from 10% to 80% in around 1.5 hours.

    150 kW DC Charger. These deliver the fastest charging, allowing you to charge a Mustang Mach-E RWD Extended Range from 10% to 80% in just 45 minutes, without the need for your public charge cable. The number of high-power chargers is growing continuously, and Ford are a partner in the IONITY network, spreading high-power chargers across European highways.

    All values are based on typical conditions. Actual charging rates may vary. If you are charging at the same point as another electric vehicle, the kW will be halved. For example, if you charge on a 50kW station, where another vehicle is plugged in on the same station, it will be split 25kW per charging vehicle.

    How can I charge an electric vehicle at home?

    Close

    Electric vehicle owners typically do 90% of their charging at home and it’s likely to be the cheapest option unless your employer offers free charging at work.

    With a Ford Connected Wallbox installed at home, you can plug your electric vehicle in overnight, just like your phone and could get yourself close to a full charge in the morning. With specialist partners, Ford can assist you with the installation (at additional cost).

    You can also charge slower using your standard equipment Ford Varipower Home Charge Cable in a normal household socket or in a higher power industrial socket.

    How long does it take to charge an electric vehicle?

    There are various ways to charge an electric vehicle quickly:

    Public AC Charger (11-22kW). For some of these, you’ll need to have your public charge cable, which comes as standard with the Mustang Mach-E, and you’ll get around 30 miles of range per hour.

    50 kW DC Charger. These chargers are already commonly available in many countries. A charge cable will always be attached to the station, so you won’t need to use your own. They can deliver around 185 miles of range every hour.

    150 kW DC Charger: These deliver the fastest charging, adding around 350 miles of range per hour, without the need for your public charge cable. The number of high-power chargers is growing continuously, and Ford are a partner in the IONITY network, spreading high-power chargers across European highways.

    All values are based on typical conditions. Actual charging rates and ranges achieved may vary.

    Which charger is right for me?

    The right charging equipment for your home depends upon the type of accommodation you live in and your driving patterns.

    See ‘How do I charge an electric vehicle’ for more details.

    How do I find a charger?

    You will simply be able to use the FordPass app or your vehicle navigation system. Both will show you the exact locations, availability, and cost of different charging stations.

    If you’re on a journey, both the app and navigation will find chargers along your route and update your ETA to include charge times.

    You can even pre-plan a journey from the comfort of your home and then send it to your Mustang Mach-E, so you’re ready to go when you leave.

    To find even more charging sites, we also recommend Zap-Map and Pod-Point mobile apps.

    How do I pay for charging?

    With a FordPass charging subscription you pay for your charging using the ‘pay as you go’ method. Each time you charge, you’ll receive a notification shortly after with the details of your charge and the cost that will be billed to you. This is activated on the Ford website, where you can put in preferred payment methods.

    Most public charging points offer access to pay via an app, RFID card, or just normal contactless payment. On rapid chargers, it is common to find contactless bank card access.

    What is the range of an electric vehicle?

    The Mustang Mach-E RWD has a targeted range of up to 273 miles with the standard range battery or up to 379 miles with the extended range battery.*

    Real-life battery range can be between 200 and 250 miles, but it is down to individual driving styles and several other factors. This range is not uncommon during winter months.

    Think about your longest regular journey and how far you actually drive on a daily basis. Then also consider that if you’re able to charge at home, you can ‘fill up’ every night just by plugging in. It soon becomes clear that, with these ranges, most regular trips can be made by charging at home and when you do have a long-distance trip, public charging and IONITY high-power charging through FordPass can easily be planned as part of your trip.

    [*] Based on full charge. Figure shown is the target range achieved using the Worldwide Harmonised Light Vehicle Test Procedure (WLTP). Actual range varies with conditions such as external elements, driving behaviours, vehicle maintenance, and lithium-ion battery age.

    How do I get better range in winter?

    Batteries have an optimal operating temperature – they heat and cool themselves to achieve it. They have to power every system that you switch on, so every action you take to reduce the power needed will improve your range. There are many ways you can help to maximise the range of your electric vehicle during cold weather.

  • Pre-conditioning your vehicle while it’s charging, before you leave
  • Remove any snow so it’s not heavier than necessary
  • Use the heated seats and steering wheel rather than heat up the entire cabin
  • Drive economically – a steady speed that isn’t high, with gentle acceleration and braking, etc.
  • Maximise the power recovered through regenerative braking by braking gradually when possible
  • Connect your electric vehicle to an external power source whenever it’s parked to keep the system warm from an external source and to recharge
  • How much does servicing cost for an electric vehicle?

    Over 5 years (or 60,000 miles), a Mustang Mach-E could help you save up to 50% on scheduled servicing compared to a combustion engine vehicle.**

    This is because electric vehicles have fewer moving parts, so maintenance costs should be lower. Plus, the Mustang Mach-E comes with an 8-year battery warranty too.

    [**] Estimated savings based on the recommended retail prices for parts, labour and servicing of a Kuga Petrol Automatic versus a Mustang Mach-E.

    Do I need to pay Vehicle Excise Duty for an electric vehicle?

    Some electrified vehicles are exempt from Vehicle Excise Duty, while others benefit from a discount compared to petrol or diesel vehicles. Right now in the UK, fully-electric vehicles aren’t subject to any Vehicle Excise Duty or the additional duty from year two for vehicles costing over £40,000. Find out more at: https://www.gov.uk/vehicle-tax-rate-tables

    How much does it cost to charge an electric vehicle? And what’s the difference in cost between electricity & conventional fuel?

    Typically, charging an electric vehicle costs around £10 for a full charge at home compared to £70 a tank on a normal family-sized car powered by a combustion engine. These are rough guide prices and are entirely subject to charging tariffs and the price of fuel.

    How long do electric vehicle batteries last?

    Ford electric vehicles are built to the same high-quality standards as their conventional vehicles. That’s why Ford give an 8-year / 100,000 miles warranty for the primary battery.

    What affects an electric vehicle’s range?

    Just like in petrol or diesel-fuelled vehicles, the range of electric vehicles can be affected by several factors. Here are some of those factors to consider.

  • High speeds and heavy acceleration use more power and reduce range, so you’ll get more miles out of your potential range by travelling at a steady speed and accelerating gradually
  • Extreme hot or cold weather conditions affect batteries and can reduce range. Heating or cooling the inside of your vehicle will also draw extra energy from your battery. We’d recommend adjusting the inside temperature of your vehicle while you’re still plugged into the charger
  • Regenerative braking can capture and reuse more than 90% of the energy normally lost during the braking process, recharging the high-voltage battery and maximising your range. Try to predict traffic situations ahead to optimise your braking for maximum energy recuperation
  • Which charge cables do I get and where can I use them?

    When you buy a Mustang Mach-E you will get these cables as standard:

  • A Ford Public Charge Cable (Mode 3) to use with public AC chargers
  • A Ford Varipower Home Charging Cable to charge at domestic and industrial socket outlets with the necessary ‘pigtail’ connectors to plug in to the different sockets
  • You may also need additional ‘pigtail’ adaptors to charge in other countries.

    You will need to use the charging equipment supplied in line with the instructions provided in the owner’s manual.

    What is the service schedule on a Mustang Mach-E?

    Every 2 years and 18,000 miles. Allen Motor Group do also offer an annual check-up as per Ford’s recommendation for a check to prevent any potential risks with the vehicle.

    What accessories are available for the Mustang Mach-E?

    We have a full list of accessories available for our customers to purchase the following:

  • Alloy wheels
  • Protection
  • Transportation
  • Comfort
  • Wallbox installation process
  • Electrification accessories
  • Ask for more details on the above if necessary