Careers Senior Service Advisor
This long established dealer group are looking for a Service Advisor to join their team in Coventry
Added: 09 December 2019
Senior Service Advisor
We are looking for a very talented, experienced individual to join our Service team. This role is crucial as you are the first point of contact for our service customers both face to face and over the telephone, therefore, excellent inter-personal skills are essential. You will be exceptionally organised to ensure the efficient booking and servicing of customer vehicles. Workshop control experience would be preferred, but not essential.
Customer Satisfaction (CSI): To take responsibility to achieve the highest possible customer satisfaction levels in excess of the manufacturer national average by building trust, communicating well and exceeding customer expectations. To provide a quality of service that exceeds customer expectations every time Maximising Profit per Customer Visit.
Product Sales: To actively and professionally promote all ancillary products to achieve targets set by your Manager every day.
Up Sell: To actively promote and fully explain the value of additional work to customers to ensure you maximise the profit generated from the service while maintaining the bond of trust.
Data Quality: To accurately and vigorously collect, manage and input all customer contact and vehicle data into our dealer management system to maximise the quality and content of the customer database.
Customer Follow-up: To maintain contact with and follow up every customer of the department to ensure they were completely satisfied, their expectations were met, any issues are addressed and their custom retained.
Be customer focused, have good literacy and numeracy skills as well as influencing and selling skills.
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