Accident Advice

Accident Advice

Arranging Repairs

We’ll manage the entire repair process for you.

We will…

  • Collect your vehicle from the scene of the accident, if necessary, with our 24-hour vehicle recovery service
  • Schedule an appointment for your vehicle to be assessed by an experienced estimator and produce a fair and reasonable quote for the work to be carried out
  • Liaise with your insurer to gain authorisation to commence repairs
  • Repair your vehicle in line with recommended repair techniques, using genuine parts
  • Provide you with a unique 3-year repair warranty and maintain any remaining cover under the Ford perforation warranty.

Contact Us

Accident Repair Centre

Original Parts​

Genuine Ford parts are essential for returning your Ford to its pre-accident condition. They’re also sure to meet our rigorous safety standards.

You can insist that your insurer asks for genuine Ford parts to be fitted.

If they want to specify non-genuine parts, we recommend you ask for evidence that they’re of equivalent quality.

This is to ensure your safety, protect your vehicle’s value and maintain its perforation warranty.

Servicing

Frequently Asked Questions

How Long Will The Repair Take?

Because of the nature of body repairs, most repairs have a minimum duration of 5 days. Any quotation for repair duration is subject to change and will always be dependent on replacement parts availability.

Do I Need To Pay Anything?

If we are repairing your vehicle based on a private estimate, the parts must be paid for beforehand and if a third party is involved, we do need full payment before we start the repair.

If we are repairing your vehicle on behalf of your insurers, we are required by them to collect any policy excess payment prior to releasing the vehicle to you (we will advise you of any excess payments required before and during the repair).

NB: If you are VAT-registered, you will be liable for the VAT element of the repair.

Will I Get a Courtesy Vehicle?

Depending on your contract of insurance, some companies require us to supply a courtesy vehicle. We will advise you of this and we will need to see your driving licence (original, not copies) and, since the abolition of the paper counterpart, we will require your National Insurance number and current postcode.

We are only obliged to provide small vehicles. If this is not satisfactory, please contact/liaise with your insurers. If you are not entitled to a courtesy vehicle, we can put you on to a local hire car company where you will benefit from preferential rates.

If you travel across the Dartford crossings, you will be responsible for the charge of £2.50 (per crossing). This will need to be paid on the return of the vehicle. If further charges are incurred, then they will also be applied.

Is Your Work Guaranteed?

Yes – we guarantee all of our workmanship for 3 years and are happy to discuss any concerns you may have about your repair be it private or via your insurance.

Terms and Conditions apply. All franchise brands use genuine manufacturer parts with trained technicians. Estimates for private repairs will need to be done on site with the vehicle.