Complaints Procedure

Allen Ford, Allen Kia, Essex Ford, Essex Auto Group & SMC are parts of Allen Ford (UK) Ltd, who are experts in the Ford, Ford Transit, Kia, Suzuki, Mazda & Fiat brands.

If you are unsatisfied with the service you have received in any area of the company, don’t hesitate to contact us directly. We will listen to all of your queries and endeavour to ensure that we can resolve any issue.

Simply click on the link to the feedback form at the bottom of this page and enter your name, contact details and information about your complaint. Once you contact Allen Ford directly we can get back to you as soon as possible.

If you are unsure and feel that we have not resolved your problem, then you can contact The Motor Ombudsman – an official site in partnership with other motoring organisations. They are a dispute resolution service and will ensure that your issue is resolved.

For any other queries, or if for some reason you cannot use the feedback form, please call the dealership in question and ask to speak to a member of the team.

LEAVE YOUR FEEDBACK

Complaints Procedure

If you feel we have not resolved your issues, you may like to know that Allen Ford is subscribed to the Motor Ombudsman for New Cars and Service & Repair. The Motor Ombudsman is the automotive dispute resolution body. Fully-impartial, it is the first ombudsman to be focused solely on the automotive sector, and self-regulates the UK’s motor industry through its comprehensive Chartered Trading Standards Institute (CTSI)-approved Codes of Practice.

Should you have a dispute with Allen Ford (UK) Ltd regarding your Vehicle Purchase or Service & Repair that cannot be settled, we refer you to The Motor Ombudsman Ltd, a CTSI-certified Alternative Dispute Resolution (ADR) provider that we are prepared to engage with through the ADR process. Further details can be found at www.themotorombudsman.org or alternatively you can contact their Advice Line on 03452 413 008.