Contact Us

The Allen Motor Group caters to a large number of customers across the UK, with over 30 premises spanning from the South East to the West Midlands. Thanks to the dispersed nature of our dealerships, we are able to offer superb access for our customers, with all our showrooms just a few minutes’ short drive from the motorway.

For contact details and full directions to our individual locations, please check the ‘Contact Us’ page for the dealership in question.

Website Terms & Conditions

Copyright

All rights, including copyright and database right, in the website and its contents, are owned by or licensed to the vehicle manufacturer and Allen Ford (UK) Limited (which includes the brands Allen Motor Group, Essex Auto Group, and SMC), or otherwise used by vehicle manufacturer and the Dealer as permitted by applicable law or the copyright holder. You may not copy, reproduce, republish, download, post, broadcast or transmit any text, images, graphic, logo, button, icon, image and their selection and arrangement thereof, and any underlying source code and software, for any commercial or public purpose without prior written permission from the vehicle manufacturer or the copyright holder

You may not adapt, alter or create any of the material or information in this site or use it for any other purpose other than for your personal non-commercial use. You agree to use this site only for lawful purposes.

The vehicle manufacturer and Allen Ford (UK) Limited reserves the right to use for its own purposes any material submitted to the site, including text and images, either on the site or in any other form, including for publicity purposes. Allen Ford (UK) Limited reserves the right to monitor submissions to the site and to edit or reject any submissions.

Disclaimer

We try to ensure that information on our site is accurate, complete and up-to-date. In using this site, however, you agree to be bound by the Terms & Conditions, which take effect on the date when you first use the site.

Without prejudice to your statutory rights, the site and all information, text, names, images, pictures, logos, links and icons and other materials (without limitation) are provided 'AS IS' and on an 'IS AVAILABLE' basis without representation warranty or endorsement, express or implied. In particular, we do not warrant or represent the accuracy or completeness of information provided on this site nor do we guarantee that use of this site will be uninterrupted or error-free, or that the site and its servers are free of computer viruses or bugs.

In no event will the vehicle manufacturer or Allen Ford (UK) Limited be liable to any person for any damage or loss that may arise from the use of any information contained in our site or products displayed on our site, including, without limitation, indirect or consequential damages, or any damages whatsoever arising from use or loss of use, data, or profits, whether in action of contract, negligence or other tortuous action, arising out of or in connection with the use of the site.

Notwithstanding anything else in these Terms & Conditions, we will not be liable for claims relating to the functionality or availability of this site.

Trademarks

All names, images, logos identifying Ford, Mazda, Fiat, and Kia are proprietary marks of the respective vehicle manufacturer. All names, images, logos identifying Allen Ford (UK) Limited are proprietary marks of the Allen Ford (UK) Limited. All third party brand, product, service and company names contained on this site are the trademarks, service marks and trade names of their respective holders. Allen Ford (UK) Limited does not give permission for their use by any person other than the holders. Any such use may constitute an infringement of the holders' rights.

External links

The vehicle manufacturer or Allen Ford (UK) Limited does not represent, warrant, endorse or hold responsibility over any external sites that may be linked to and from this site. Any external site that you visit by clicking through a link on this site is outside the control of the vehicle manufacturer and Allen Ford (UK) Limited and you visit entirely at your own risk.

Software disclaimer

The software downloads from this site have been thoroughly scanned and tested at all stages of production, but - as with all new software - we still recommend that you run a virus checker before use. We also recommend that you have an up-to-date backup of your hard disk before using the software. Allen Ford (UK) Limited cannot accept responsibility for any disruption, damage and/or loss of data on your data or computer system that may occur while using the software. Consult your network administrator before installing any software on a networked computer.

Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising here shall be exclusively subject to the jurisdiction of the courts of England and Wales.

If any of these Terms should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these Terms are intended to be effective, it shall be severed and deleted from this clause. All other Terms of Use and Terms & Conditions shall remain in full force and continue to be binding and enforceable.

Allen Ford (UK) Limited reserves the right to change any of its terms and conditions at any time by posting changes online.

If you do not accept these Terms in full, you must stop using this website immediately.

Complaints Procedure

Allen Ford (UK) Limited makes every effort to maintain its dedication to retailing excellence for our customers in all aspects of our services and we constantly strive to 'do it even better for you' by going the extra mile. After 26 years of business in Essex, we have proved that we are here to provide the very best service we can, so that customers come back time and time again.

However, even with the best relationships, sometimes there are disagreements.

Allen Ford (UK) Limited is your first port of call should you feel that anything has gone wrong with the service that we provide to you. By filling in and submitting the form on this page, you can leave an enquiry and we will then attempt to resolve your issue as soon as possible.

Consumer Rights Act 2015 – Rejections and refunds

After 1st October 2015, if a customer has a legally justifiable and Allen Ford (UK) Limited-approved reason for rejecting their new vehicle within the first 30 days of ownership, a refund will be given without undue delay.

Allen Ford (UK) Limited will action any agreed refund once the customer is able to recover the V5C registration certificate (log book) from the DVLA and can then hand it over to Allen Ford (UK) Limited.

Motor Codes

If you feel we have not resolved your issues, you may like to know that Allen Ford (UK) Limited is subscribed to the Motor Industry Codes of Practice for New Cars and Service & Repair. The Chartered Trading Standards Institute and Motor Codes (a self-regulatory body for the automotive sector) are partners, providing these Government-backed codes of practice for garages.

Should you have a dispute with Allen Ford (UK) Limited regarding New Cars or Service & Repair that cannot be settled, we refer you to Motor Codes Ltd, a CTSI-certified Alternative Dispute Resolution (ADR) provider that we are prepared to engage with through the ADR process. Further details can be found at adr.motorcodes.co.uk or alternatively you contact their Advice Line on 0800 692 0825.

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