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The automotive industry is always evolving and rarely faster than in recent years. As such, we’re constantly adapting what we offer to meet customer expectations and big challenges, such as the switch to electric vehicles.
While many dealers are still concentrating on their sales figures, we’re driving the customer experience forward to make you feel more comfortable and empowering you to make your own informed decisions.
Experience Incredible at Allen Ford | Nuneaton
Our recent improvements came about when we surveyed our customers about their dealership experience and what we could do better in addition to their thoughts and feelings about ideas for the future.
we’ve taken this feedback and used it to upgrade our dealership and your experience so that it better meets our customers’ needs, helps them feel more comfortable, and puts them firmly in the centre of everything that we do.
For example, our staff no longer chase commissions. we’ve changed our Sales Executuves into “Product Specialists” because their role is to provide customers with information on models, fixed prices, financial solutions, and other useful offerings instead of a “hard sell”.
Today, customers know what they want (or can find out online), what they expect to pay and what their current vehicle is worth. This means that our Product Specialists will offer improved levels of focus on delivering the best customer service!
We’ve made customer-centric changes in our dealership so that visits become more engaging and useful. Customers will encounter digital displays to welcome them before they explore a fresh layout to create new zones in the showroom.
As well as a prominent service area, these are vehicles on platforms and additional digital screens for customers to build, configure and learn more about Ford models with help on hand from our Product Specialists and Bright Sparks staff (our electric vehicle specialists).
Our customer service team will be easily identifiable by their corporate attire’ which will shift from formal clothing (such as suits) to more casual, yet smart, branded shirts with no ties.
There is an improved and more comfortable waiting area for customers, like a conventional lounge at home, with free wi-fi, sofas and plants, plus a cafe area where customers can get a proper coffee rather than one from a vending machine!
Collecting your brand-new vehicle should be exciting & rewarding!
You will journey down a handover walkway showcasing the best of Ford through the years before the excitement builds while watching a short film about your amazing new model Ford.
Then lights, camera, action! Your new vehicle is unveiled in all it’s shiny glory, ready to be driven and enjoyed!
You don’t need to just take our word for it.
One customer’s 5 star review said:
“The new handover customer experience is absolutely fantastic. I won’t give away too much but it was amazing!”
Want to experience incredible?
Just visit our Nuneaton dealership or contact us in one of the following ways:
Text to Chat - 07520 649139
24/7 Live Chat - can be found at the bottom right hand corner of this page
Or you can click on one of these buttons
